Bottom Freezer Repair
Metro Atlanta · Same-day service
What we service
Built-in, panel-ready and freestanding, from refrigeration columns to ventilation.
Refrigeration
Cooktops & Rangetops
Ranges, Ovens & Microwaves
Dishwashing & Ventilation
Why us
Thermador leans harder on electronics than most premium kitchens do. That changes what a repair looks like.
Induction boards, steam systems and Sapphire electronics are what we open all week. The failure patterns are familiar before the panel is off.
Igniters, spark modules, drain pumps, cooling fans, door gaskets and common control boards ride with the technician.
A firm price on site. It does not change once work starts.
Parts and labor, in writing. Same fault inside that window and we return at no charge.
A warm column is not a next-week problem. Same-day slots are held open across metro Atlanta, including weekends.
Columns and integrated panels come out and go back without marking your cabinetry.
Our work
Four real service examples with photos from completed Thermador work orders.
1 / 4Recent repair
Model: PRG366WH/03
The oven took too long to light and sometimes never reached the selected temperature.
The igniter was drawing too little current to open the gas valve reliably.
Replaced the oven igniter and completed general maintenance.
The burner now lights without delay, preheat completes normally and the oven holds the set temperature.
1 / 4Recent repair
Model: SGGS304RS
The burners clicked repeatedly, and one or more positions either would not light or could not hold a low flame.
The ignition circuit had weak output and worn switch or potentiometer contacts were not sending a consistent command.
Replaced the spark module, spark switches and potentiometers.
Each burner now sparks only when commanded, lights promptly and adjusts smoothly from high heat to a stable simmer.
1 / 5Recent repair
Model: T30IR905SP/27
The refrigerator ran for long periods, but the food compartment kept getting warmer and would not recover after the door was opened.
Pressure and temperature readings showed a sealed-system fault at the evaporator circuit and a failed drain heater that allowed ice to accumulate.
Replaced the drain heater and leaking evaporator coil, repaired the sealed system and recharged the refrigerant.
Cooling now pulls down evenly and holds the selected temperature through normal door openings.
1 / 9Recent repair
Model: T36IT800NP/24
Ice kept building up inside the compartment and water appeared beneath the drawers after each defrost cycle.
The defrost or drain-heating circuit had failed, allowing the drain channel to freeze and block meltwater.
Replaced the defrost and drain-line heaters, completed a full defrost, cleared the drain and tested the system.
Defrost water now reaches the drain pan, frost no longer accumulates around the coil and the compartment stays dry.
Reviews
"Booking was simple, and the technician arrived during the scheduled window. The visit went well."
Lauren P.
"Chris at the office was helpful when I called to schedule. The technician was polite and worked efficiently."
Robert H.
"I received a clear explanation of the cost before the work began. The service met my expectations."
Amanda S.
"The technician showed up on time, answered my questions, and left the area clean."
Brian C.
The process
Four things we commit to, in order.
01
By phone or through the form. We ask what the appliance is doing and for the model number off the plate, so the parts it is likely to need are already on the truck when the technician arrives.
02
We confirm the window when you book, then text you when the technician sets off.
03
The technician diagnoses on site and writes the price down, including any part that has to be ordered. It does not change once work starts.
04
Parts and labor are covered up to one year, written on your invoice. If the same fault comes back inside that window, we return at no charge.
Something else in the kitchen acting up? The technician is already there, so the second unit is looked at on the same visit.
Common faults
Thermador puts more electronics behind the panel than most premium kitchens. That is where the faults tend to sit.
Usually heat, not the hob. The cooling fan under the glass clogs or fails, the board overheats and protects itself. Left alone it takes the board with it.
A dead coil or its driver board on one zone. The other zones keep working, which is what makes owners think the pan is at fault.
Igniter, spark module or a burner cap sitting slightly off its seat. The clicking is the module trying and failing to confirm ignition.
The water tank empties but nothing heats. Points at the pump, the level sensor or scale in the boiler after years without descaling.
Standing water and a flashing panel. Drain pump or the check valve above it, and on Sapphire units the control board is worth testing before ordering anything.
Each column runs its own sealed system, so one going warm while its neighbour holds is normal and narrows the search to that unit alone.
The lock motor or its thermal switch stops releasing once the cavity cools. The door is not jammed, the control simply never gets the signal.
Custom panels are heavy. Once hinges wear, the door stops closing square and the seal, the temperature and the cabinet gap all go together.
Coverage
Our technicians run routes through Fulton, Cobb, DeKalb, Gwinnett, Cherokee and Forsyth counties every day.
Don't see your city? Call now (877) 441-4299 — we cover most of metro Atlanta.
Questions
Answered by our dispatch team.
Usually it is protecting itself rather than failing. The cooling fan beneath the glass clogs with dust or stops, the control board heats up and shuts the hob down. Caught early it is a fan; left alone the board goes with it.
Yes. Steam systems are their own discipline — water tank, pump, level sensing and scale in the boiler — and most general appliance shops decline them. The technician carries the common parts.
That is normal and useful. Each column runs its own sealed system, so the fault is inside the warm unit alone and the search narrows immediately.
We use OEM parts identified by the model and serial number on your unit. Thermador revised boards and pumps across production runs, so the model name alone is not enough to order the right one.
The technician diagnoses the unit on site and hands you a firm written price before any work begins. It does not change once the work starts.
Usually yes. Replacing a built-in means the cabinetry opening, the panels and the water line all have to work with the new unit, which turns a repair into a kitchen job. If yours is past sensible repair, the technician will say so on site.
Fulton, Cobb, DeKalb, Gwinnett, Cherokee and Forsyth, with routes running through all six every day. The full city list is in the Coverage section above; if yours is not on it, call and we will tell you straight away whether we reach you.
Brands
Thermador is what we work on most. These are the other premium brands we take on in the same Atlanta kitchens.
Book now
Tell us what's wrong and we'll call you back to confirm a time. Same-day slots available across metro Atlanta.
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