These terms explain how service requests, estimates, warranties and website information work. For any particular repair, the written documents you receive for that job provide the specific details.
About the service
This website describes an independent appliance repair service for Thermador and other high-end kitchen appliances. Thermador and other brand names identify equipment we service; they do not imply manufacturer authorization or endorsement.
Requests and appointments
Submitting a form or calling requests service; it does not confirm an appointment. Our team confirms a time after checking your location, technician availability and the information about your appliance. Same-day and weekend availability can vary. Please provide accurate contact and appliance details and make the appliance accessible at the agreed time.
Diagnosis, estimates and payment
A technician may need to inspect the appliance before a repair price is available. We provide a written quote before repair work begins. If additional work or parts are needed, we explain the change and obtain your approval before proceeding. Any service-call fee, discount, payment method or cancellation charge should be confirmed when you book or on the written estimate.
Parts and warranties
Repair options and parts depend on the model and condition of the appliance. The applicable invoice sets out the warranty, if any, on parts and labor. The site describes coverage of up to one year; the term for a particular repair is the one stated in writing. Manufacturer warranties are separate from this independent repair service.
Offers and availability
Promotions shown on the site, including a new-customer labor discount and a reduced service call for a second appliance, may have conditions. Ask our team to confirm the terms when booking. Service areas, appointment times and examples of past repairs are informational and may change.
Using this website
You may use this site to learn about services and request an appointment. Please do not interfere with the site or submit another person’s information without permission. Site content and photographs may be protected by their owners’ rights. Third-party sites have their own terms.
Privacy and changes
Our Privacy Policy explains how information submitted through the site is handled. We may revise these terms. For a specific job, the written estimate, invoice and service agreement you accept govern the work where they differ from general website descriptions.