We collect only the information needed to respond to your request, arrange service and operate this website. This policy explains the categories of information involved and the choices available to you.
Information we collect
When you contact us or request service, you may provide your name, phone number, email address, service address or ZIP code, appliance model and problem details and anything you add to the message. We may also receive information you share by phone, text or during a service visit.
The website and its service providers may receive technical data such as your IP address, browser, device type, pages visited and basic interaction data through cookies and similar technologies.
How we use information
- Respond to questions, schedule and confirm appointments and provide repair service.
- Prepare estimates, keep service records and administer the warranty stated on an invoice.
- Operate, protect and improve the website and understand how it is used.
- Send appointment and service updates through the contact method you provide. Marketing messages, where offered, are subject to a separate choice.
Retention and security
We keep information as long as reasonably needed to provide service, maintain records and meet applicable obligations. We use reasonable measures to protect it, but no website or transmission can be guaranteed completely secure.
Your choices
You may ask about the information associated with your service request, or request a correction or deletion where applicable law permits. For a privacy request, use the contact form and write “Privacy Request” in the message, or call the number shown on this page. If you receive text messages, you can reply STOP where that option is provided.
Updates to this policy
We may update this policy as the website and service operations change. The version shown here applies when you visit the site. We are an independent repair service and are not affiliated with or endorsed by Thermador or BSH Home Appliances Corporation.